SoftServe partnering with Salesforce

We empower Enterprise Clients to enhance customer experience by delivering solutions powered by Salesforce technology. Starting from strategic prioritization workshops and solution selection advice, we transform business operations.

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As a Salesforce partner, SoftServe is focused on some of the most complex platform implementations, enhancements, and integrations covering Salesforce Sales Cloud, CPQ, Service Cloud, Field Service Lightning, Community Cloud, Mulesoft, and Tableau.

Our differentiators

Customer Success

Industry leading Net Promoter Score of 75 which is more than 300% the industry average, because our first priority is a successful project completion that returns value


We use consistent project methodologies for complex digital transformations with Salesforce such as As-is/To-Be Design Thinking, technology scorecard selection and validation, and agile implementation


We deliver complex software integration projects for some of the world’s leading companies

Solution Highlights

  • 01Strategic prioritization workshops

    We deliver workshops to map strategic priorities of your business to IT and define the right Enterprise Architecture.

    • Design an innovative solution that will meet customer expectations

    • Discover new opportunities for added value to your business

    • Reduce project delivery risk using collaborative and iterative approaches

  • 02Solution Selection
  • 03Sales automation
  • 04Configure - price - quote optimization
  • 05Customer Service Automation
  • 06Field service automaton

Solving industry challenges

Solving industry challenges

  • Energy, Oil & Gas

    Energy companies can benefit from Salesforce-driven agility to keep up with the changing needs of stakeholders and continuously adapt to changing revenue models.
  • Manufacturing

    Salesforce manufacturing software empowers automated order fulfillment, provides personalized customer interactions, enables sales predictions, and more.
  • Logistics

    Implementing Salesforce Service Cloud improves shipping efficiency and delivers the benefits of centralized sales data.
  • Healthcare

    Salesforce makes it easier for healthcare companies to streamline workflows and link with both members and providers in more effective channels—and enables medical care institutions to break down data silos and drive more meaningful interactions with their patients.

Our Services

  • Hypercare

    We provide custom processes configuration (approvals, workflows), configuration improvements, and issues troubleshooting—as well as user/onboarding training and adoption sessions.

  • New

    We deliver Salesforce implementations for digitizing sales, CPQ customer service and field service processes, as well as migration to Salesforce from other CRM solutions.

  • Solution

    We enhance existing Salesforce solutions to achieve the highest value from available functionality.
    We also provide migration from the classic Salesforce interface to Salesforce Lightning.

  • Solution

    We advise on IT solutions selection for improved ROI and quicken time to market.

  • Strategic prioritization workshops

    We deliver strategic workshops to map business priorities to IT and build the proper enterprise architecture.

  • Systems merge and integration services

    We provide integration of Salesforce solutions within enterprise IT architecture for companies under different phases of Merger & Acquisition.
    We also deliver business processes reengineering during M&A.

Case Studies

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